Privacy Policy

Scenic City Septic Pumping LLC (“Company,” “we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our business, including through our website, phone, email, and text message communications.

Information We Collect

We may collect personal information from you when you contact us, request service, submit a form, or communicate with us. This information may include:

  • Name

  • Phone number

  • Email address

  • Service address

  • Billing information (if applicable)

  • Details related to septic service requests

  • Any other information you voluntarily provide

How We Use Your Information

We may use the information we collect to:

  • Provide and manage septic pumping services

  • Schedule appointments and respond to service requests

  • Send service confirmations, reminders, and updates

  • Provide customer support

  • Send invoices, billing notices, or payment reminders

  • Improve our services and customer experience

  • Send promotional or marketing communications (if you opt in)

How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share your information only when necessary to provide services, such as with service providers that assist in business operations (for example, communication platforms, scheduling tools, or payment processors). These providers are only authorized to use your information as needed to perform services for us.

We may also disclose your information if required by law or to protect our legal rights.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Transfer Policy

We do not transfer your personal information to any external organizations for any purpose, under any circumstances, even with your consent.

SMS Communication Opt-Out

You have the right to opt out of SMS messages at any time.

To stop receiving SMS communications, simply reply STOP to any message.

Cookies and Website Tracking

If you visit our website, we may use cookies or similar technologies to improve site performance and user experience. You may disable cookies in your browser settings if desired.

Your Choices

You may request access to, correction of, or deletion of your personal information by contacting us at:

📧 sceniccityseptic@gmail.com
📞 423-615-8520

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.